Refund policy

1. Inspection : 
Customers can check their order upon delivery while the courier is present. 
Orders may be accepted, partially accepted, or rejected. Delivery fees remain applicable in all cases.

2. Exchanges & Refunds : 

Returns & Refunds

Return requests must be submitted within 24 hours of receiving your order.

To request a return, please contact us via WhatsApp or Instagram 

A courier will be arranged to collect the item. Return shipping fees are the responsibility of the customer.
Once the item is received and passes our quality inspection, Refunds will be processed within 7 working days after we receive the item . 
Items must be unworn, unused, and returned in their original condition with all tags attached.
In the unlikely event that you receive a defective or incorrect item, please contact us within 24 hours of delivery. We will arrange an exchange at no additional cost.

3.Final Sale : 

Sale items, promotional items, and items purchased using discount codes are considered Final Sale and are not eligible for exchange or refund . 

4.Condition of items

Returned items must be unworn, unwashed, free of perfume or makeup stains, and with all original tags attached. 

Our team will respond within 24–48 business hours .